• Q&A
    • ※ How to care J.RIUM’s knitwear

      All goods from J.RIUM are sensitive knitwear. Dry cleaning is highly recommended to enjoy our product for long-term use.

      Due to the low moisture absorb of knit wear, it originate of static electricity when you use laundry machine. For this reason it can be nappy.

      Try to avoid machine wash as much as possible and garment should be dry cleaned when it first wash. (Preferably, we recommend dry cleaning to our goods, you can use exclusive knitwear cleaning kit unavoidable case.)

      Fine material is more sensitive from damage. Fuzz is natural symptom on knitwear so, avoid damage as possible as you can. Use fuzz remover when it is nappy. Do not remove all fuzz by hand. it is better to fold rather than hang on hanger. Hanging makes knitwear stretch.

      ※ Notes for hand washing

      Unavoidably, when you wash by hand make sure do the all buttons and check length and shoulder line before washing.

      Use shampoo and conditioner only for knitwear and please note that garment should be dry cleaned when its first care. It helps to keep garment’s shape.

      Try to avoid machine wash and Use warm water and mix it with some mild liquid soap. You can use special wool washing fluids that utilize cold water.

      When you’re done with rinsing, squeeze as much water as you can from the garment. Remember to not twist or wring the garment. Wrap the garment in a towel. Gently squeeze or wring the towel. Unwrap, lay it flat on a new towel and let it air dry in a cool place. Never put a fine wool garment into a dryer/tumble dryer. Lay the garment as original shape when it is dried.

    • ※ Delivery information

      For orders placed at our Store, we offer a simple delivery rates table. For orders under 50,000 won the delivery charge is 3,000won.For orders over 50,000 won the delivery is FREE.

      Please ensure you complete the desired delivery address during the checkout process. We aim to deliver your goods within 2~7 working days from the time of your payment. Please note that this service does not guarantee next day delivery from time of placing order.

      Please note that for various reasons such as delaying warehousing, production and matter of parcel company, all our deliveries can be delayed or shortened. It would take more time and additional postage to deliver Jeju Island and Mountain area.


      Shipping fee is free on the return of damaged item; however you may be liable for postage (6000won) if you may want to exchange your unwanted item(s) for a different style, color or size. (if you use pre-paid parcel make sure send 3000won under the same cover.)

      If you have any problems with your return and refund please contact C/S center by E-mail to report case.

      The unaccepted case, if Returns that are damaged, soiled or altered may not be refunded or returned and may be sent back to the customer.

      All exchanges must adhere to the guidelines set out in J.RIUM’s returns policy considering about easily damaged knitwear.

      Mobile site can not RETURNS & REFUNDS. Please contact with J.RIUM C/S center by Call center or Instagram DM or E-mail.